Restaurant Training Tool
King's Seafood is committed to providing exceptional quality, top-notch service, rigorous consistency, and great value across its 23 restaurants. Therefore, King's needed to adopt a learning platform that aligns with these core values and effectively trains its employees to maintain the highest standards.
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The Challenge
Communicating their brand across 23 restaurants
Content maintenance and organization were difficult and inconsistent
Looking for a learning platform that could centralize their content
Other platforms they looked at did not support rich media like video and podcasts
King’s wanted to have a strong visual identity and voice
Didn’t have a way to measuring training efficacy
Workers are constantly on their feet, so a desktop solution isn’t enough
The Process
Working Together to Standardize Content
A collaborative effort between King’s Seafood and SparkLearn to optimize their training materials for their learners
Working together to aggregate their resources and put them into the system
They felt comfortable asking questions and utilized SparkLearn’s expertise to help with the transition from their old systems
Combining and standardizing processes across their different restaurants and brands
A mobile-friendly experience that they could use in the flow of work
“[Structuring content in SparkLearn] is just like riding a bike. It took a moment
for it to click and now I don’t know how we even used our old system.”
The Results
Identifying learner needs and investing in new content
Easier for their learning team and users to maintain and access materials
Ability to learn in the flow of work
Started to make data-driven training decisions
Better synergy across their brands for learning
Scheduling photo and video shoots to create new training content that leverages SparkLearn’s visual capabilities
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