Performance Support Considerations for Frontline Workers

Supporting frontline and deskless employees through innovative learning technologies is critical in today's fast-paced work environment. A well-executed performance support strategy can make every employee your best employee. With SparkLearn, our mobile app and microlearning platform, employees can receive support that enhances their performance directly on the job. The blueprint for performance support was created way back in 1991 by Gloria Gery. Folks like Bob Mosher and Conrad Gottfredson, built from that blueprint and codified the key tenets for a performance support strategy. Here are a few considerations that benefits both learners and businesses:

A good performance support platform should be fully optimized for mobile use, making learning resources easily accessible on any device, regardless of location. This enhanced flexibility and convenience is particularly beneficial for deskless workers who rely on mobile devices to access job aids and learning materials on-the-go.

Microlearning modules are a useful tool for breaking down information into small, manageable chunks that are easier to understand and remember. With microlearning, frontline workers can access specific information quickly and efficiently, allowing them to minimize downtime and maximize productivity. Searching for information is a key use case, so making your content rich with metadata and strategic keywords is vital.

To provide a unique platform that caters to individuals' personalized learning paths, try to offer features like bookmarks and annotations that allow learners to create a personal scrapbook of resources. This scrapbook approach enhances learning and encourages employees to revisit and reinforce key concepts easily. Consequently, training becomes more effective and directly aligned with their roles.

An ideal performance support platform offers real-time analytics that enable businesses to monitor and comprehend how employees are engaging with the content. This data provides valuable insights into common challenges or areas where employees are facing difficulties, permitting targeted interventions and constant enhancement of learning materials.

All of this instantly available information is great, but to make learning informative and engaging, try mixing in interactive quizzes, feedback loops, and engagement tools. These features increase the chances of employees actively using the platform and applying what they learn, thereby enhancing their effectiveness on the job.

By implementing SparkLearn as a performance support tool for frontline and deskless employees, organizations can streamline their training processes and significantly improve individual performance and overall business outcomes. SparkLearn is not just a learning platform; it's an essential part of your workforce's daily routine. It ensures that every employee has access to the tools and knowledge they need to excel in their roles.